Requesting a refund

Customers must make the refund claim within the first 30 days of purchase. There are no refunds after the 30-day period. 

To request a refund, please fill up the form. In your message, you should explain what the problem was and why you want to return the product, include your order number,License Key no.,name and e-mail address. The order number can be found in the purchase confirmation e-mail. You must destroy all copies of the software. You will be asked to sign a Letter of Destruction and return it (by fax or postal mail) before you receive your refund amount.

Once your refund request has been processed and approved we will send our consent for processing the refund to our payment processing company. We will contact you by email to confirm the refund process has been launched. Your refund will be credited to the credit card charged during your original transaction within a few weeks.

NOTE: Charge backs to credit cards or stop payments on checks as a means to "return" software will be construed as fraud and prosecuted to the fullest extent of the law.

Exceptions

Orders that include multiple products, multiple product copies or multi-user licenses (e.g. 25 User License) are not included in our 30 day money back guarantee and are not refundable. Such orders may or may not be refunded partially.

CD on Demand back-up CDs are not refundable.